Channel Mechanics Cookie Policy – Channel IT Software Solution

May 2023

Channel Mechanics Technologies Limited (“Channel Mechanics“, “we“, “our“) respects the privacy of all visitors to Channel IT Software Solution (CITSS). This is our policy on the use of cookies on the CITSS application www.citplatform.com. We may update this Cookie Policy from time to time to reflect any changes in technology or legislation affecting the way we use cookies and how you, as a user, can manage them.

What are Cookies and how do we use them?

We use cookies to distinguish you from other users. This allows us to provide you with a good experience when you visit the CITSS and also assists us in making improvements. It enables the CITSS to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them when you come back to the CITSS, or browse from one page to another.

A cookie is a small file (consisting of letters and numbers) that we store on your browser or elsewhere on your device.

We use the following flavours of Cookies:

Strictly necessary cookies. These are cookies that are necessary for the operation of the Channel IT Software Solution application. They include, for example, cookies that enable you to log into secure areas of the Channel IT Software Solution, use a shopping cart or make use of e-billing services.
Analytical/statistical cookies. These allow us to recognise and count the number of visitors and to see how visitors use the Channel IT Software Solution. This helps us to improve the way the Channel IT Software Solution works, for example, by ensuring that users find what they are looking for easily. If you do not consent to the use of these cookies, please disable them following the instructions in this Cookie Policy so that cookies from the Channel IT Software Solution cannot be placed on your device. This information is gathered anonymously – it does NOT enable us to identify who you are. We use these cookies to determine the kind of content and services our visitors value most, which in turn helps us improve the Channel IT Software Solution and its contents.
Functionality cookies. These are used to recognise you when you return to the Channel IT Software Solution. This enables us to personalise our content for you, including (where applicable) greet you by name and remember your preferences (for example, content tailored for your region or choice of language).

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Necessary

Cookie

Description

Expiry

ASP.NET_SessionId

Used to identify your session on the application

Session Cookie

CookieConsent

Stores cookie consent state for the current domain

1 Year

Functional

Cookie

Description

Expiry

rc::a

Used to distinguish between humans and bots.

Persistent

rc::c

Used to distinguish between humans and bots

Session Cookie

ARRAffinitySameSite

Used to distribute traffic to the website on server serves in order to optimise response times

Session cookie

ARRAffinity

Used to distribute traffic to the website on server serves in order to optimise response times

Session cookie

Scheck

Used to detect if the visitor has cookies enabled on their browser

Session cookie

PortalSettingV10P1

This cookie stores the portal type the user is accessing, whether a Vendor or Partner

Session cookie

.ASPXANONYMOUS

Required for site functionality

69 days

AITR_TransmissionFailed

This cookie is used to detect errors on the website. This information is sent to the website's support staff in order to optimize the visitors experience on the website

Session cookie

AI_buffer

Used with the "AI_sentBuffer" in order to limit the number of data-server-updates (Azure) This synergy also allows the website to detect any duplicate data-server-updates

Session cookie

AI_sentBuffer

Used in contect with the "AI_Buffer" in order to limit the number of data-server-updates (Azure) This synergy also allows the website to detect any duplicate data-server-updates

Session cookie

Statistical

Cookie

Description

Expiry

ai_user

Used by Microsoft Application Insights software to collect anonymous statistical usage and telemetry information

9 months

Ai_session

Used by Microsoft Application Insights software to collect anonymous statistical usage and telemetry information

30 minutes

How to Control and Delete Cookies

The majority of web browsers accept cookies, but you can usually change the web browser’s settings to refuse new cookies, disable existing ones or simply let you know when new ones are sent to your device.

In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility) or you can click on the links below to access instructions from some of the most popular browsers:

However, please be aware that, if you refuse or disable cookies, some of the functionality of the CITSS application may be lost.

In addition, disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.

Changes to our Use of Cookies

Any changes to our use of cookies for the CITSS will be posted here and if appropriate, signposted from our web pages highlighting any changes.

Contact Information

If you have any queries in relation to this notice, please contact us at privacy@channelmechanics.com