Channel Mechanics has not appointed a DPO and any questions you may have relating to your personal data may be addressed to privacy@channelmechanics.com.
1.2 This privacy statement, together with our Cookies Policy applies to the processing of your personal data where we act as data controller.
1.3. This privacy statement does not cover instances where we process your Personal Data as a data processor, on behalf of a data controller. Please refer to the end user licence agreement and privacy notice of the data controller, under whose contract with us, you are entitled to use the CITSS.
2.1 We collect Personal Data from you when you use the CITSS and process this Personal Data for the purposes of providing you with access to the CITSS. We store your Personal Data on servers located in the EEA. We share your Personal Data in limited circumstances to provide you with the CITSS application as set out below. We will also share your Personal Data with law enforcement agencies, public bodies or other parties where necessary, including by Court order or if we are required by law to do so. We may also share your Personal Data (limited to the extent that is necessary) in the event of a merger or acquisition of Channel Mechanics.
3.1 We will collect and process the following Personal Data from you:
3.1.1Device Information:
When using CITSS application or availing of our support services in its use, personal data will be collected from you including:
3.1.2CITSS Application Information
When using the CITSS application or availing of our support services related to the CITSS application, you will provide us with information including your first name, last name, email address, location, telephone number, a password of your choosing, security questions (and answers) and the name of the company who has provided you with access to the CITSS. We will also record details of your activities when logged into the CITSS application, in accordance with our terms and conditions of service with the company who has provided you with access to CITSS.
3.2 We may collect and process the following Personal Data:
3.2.1Query Information
You may provide us with information in addition to CITSS Application Information such as your first name, last name, e-mail address, telephone number and other details when contacting us or submitting enquiries through the CITSS or by e-mailing: privacy@channelmechanics.com
If you provide us with this information, we will keep a record of this correspondence for as long as is necessary to deal with this query and as may be required in accordance with our contractual obligations with the company, technical records and legal obligations (for further information please see our section on How Long We Keep Your Data For).
We use Cayzu as a support ticketing system. Your name and email address shall be processed by Cayzu in order to provide you with support for CITSS.
3.3 We may obtain the following Personal Data about you from other third parties:
Third Party Information
We may receive information about you from social media platforms, such as LinkedIn, when you interact with us via such platforms. This includes information such as first name, last name, e-mail address, job title, location, telephone number. We may receive information about you from other third parties where we offer co-branded services or engage in joint-marketing activities..
4.1 The following table details the legal basis for (the “Legal Basis“) and the reasons why (“Purposes“) we process your Personal Data:
LEGAL BASES & PURPOSES
Purpose(s)
Personal Data Processed
Legal Basis
|
Processing Purpose |
Categories of Personal data use |
Legal basis |
|---|---|---|
|
Access to, and use of, the CITSS Application
|
·Device Information ·CITSS Application Information |
Performance of contract with vendor or partner |
|
Improving and monitoring the efficiency, and enhancing your use, of the CITSS application via Microsoft App Insights. |
·Device Information ·Channel IT Software Solution Application Information ·Query information |
·Legitimate Interests We have a legitimate business interest in improving our services based on usage to further develop and tailor our product to identified needs through monitoring. ·Contract To ensure the performance of CITSS in line with our obligations under the contract with the customer or distributor |
|
To provide, improve, test and monitor the effectiveness of CITS application via Microsoft App Insights. |
·Device Information ·Channel IT Software Solution Application Information |
·Legitimate Interests We have a legitimate business interest in improving our services based on usage to further develop and tailor our product to identified needs through monitoring and testing. ·Contract To ensure the performance of our solution in line with our obligations under the contact with the customer or distributor |
|
Respond to queries raised by users via our ticketing system. |
·Device Information ·Channel IT Software Solution Application Information ·Query information |
·Legitimate Interests We have a legitimate business interest in ensuring CITSS is working effectively and efficiently and to resolve any usage issues. ·Contract To ensure the performance of CITTS in line with our obligations under the contact with the customer or distributor |
|
Respond to legal queries via a regulatory authority or court or statutory body |
·Device Information ·Channel IT Software Solution Application Information ·Query information |
Legal obligation We will comply with our legal obligation and also process personal data when required to establish and or defend a legal or contractual claim. |
|
Rely on the use and users activities in the event of a dispute between the customer and us. |
·Device Information ·Channel IT Software Solution Application Information ·Query information |
To establish and or defend a legal claim. Contract – to prove compliance or noncompliance with our obligations, or the customers obligations, under the contract |
|
· To file legal proceedings;
|
·Device Information ·Channel IT Software Solution Application Information ·Query information |
Legal obligation and contract. To establish and or defend a legal claim.
|
|
In the event of a potential merger or acquisition of Channel Mechanics (limited to the extent that is necessary) |
·Device Information ·Channel IT Software Solution Application Information ·Query information (all redacted insofar as possible to limit identifiable personal data) |
Legitimate interests to pursue a merger or sale of the business |
5.1 We may disclose personal data (only to the extent necessary) in the event of a group reorganisation with other members of our group which means our subsidiaries, our ultimate holding company and its subsidiaries, if applicable (the “Channel Mechanics Group“).
5.2 We will only disclose your personal information to third parties outside the Channel Mechanics Group in the following circumstances:
Where your personal data is shared with a third party, we take appropriate steps to ensure compliance with your data protection rights as set out in the GDPR. Where we use sub processors, we enter into contracts with those sub processors in compliance with Article 28.
Your personal data is stored in the EEA. In the event your personal data is transferred outside the European Economic Area (“EEA“), we take appropriate steps to protection your personal data in accordance with Chapter V of the GDPR. These steps include transferring data where the EU Commission has decided that the third country in question ensures an adequate level of protection in line with EU data protection standards or there are appropriate safeguards in place to protect your Personal Data, such as the European Standard Contractual Clauses. If you would like to find out more about the appropriate safeguards that we have in place to govern the transfer of your personal data you can contact us at privacy@channelmechanics.com.
7.1 the CITSS contains links to other websites (“Linked Websites“). Channel Mechanics is not responsible for the privacy statements or practices on the Linked Websites. This privacy statement governs only information collected on the CITSS. When accessing Linked Websites, you should read the privacy statement published on the relevant Linked Website. The terms of our privacy statement do not apply to Linked Websites. Please check these statements before you submit any Personal Data to Linked Websites.
7.2 The CITSS contains links to other sites and resources provided by third parties for your convenience and information only. We accept no liability in connection with any Linked Website, or any contract entered into or through a Linked Website. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of Linked Websites.
8.1 In general, we expect to keep your personal data from the date of collection for as long as is necessary for the performance of the contract to provide the CITSS application to the company, under which contract you are authorised to use CITSS. After the termination of the contract, we will retain your data for one month or until such a time as you, or the data controller, has exercised its right to deletion or return of the data.
8.2 Please note that in certain circumstances, we may hold your personal data for a longer period for as long as is reasonably deemed necessary, for example, if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your data.
We do not carry out profiling or make decisions based on automated processes.
10.1 We set out below the rights which you have (subject to certain exemptions) to address any concerns or queries with us about our processing of your personal data:
Right to be Informed
You have the right to know whether your Personal Data is being processed by us, how we use your Personal Data and your rights in relation to your Personal Data.
Right of Access
You have the right to request a copy of the Personal Data held by us about you and to access the following information in relation to the processing of your Personal Data:
(1) the purposes of processing;
(2) the categories of Personal Data concerned;
(3) the recipients of your Personal Data;
(4) the period for which your Personal Data will be stored;
(5) the existence of your right to lodge a complaint with the Office of the Data Protection Commissioner; and
(6) the source of your Personal Data;
– We will only charge you for making such an access request where we feel your request is unjustified or excessive.
Right to Rectification
You have the right to request that we amend any inaccurate Personal Data that we have about you.
Right to Erasure
You have the right to ask us to erase your Personal Data subject to certain restrictions.
Right to Restriction of Processing
You have the right to ask us to restrict processing your Personal Data.
Right to Data Portability
You may request us to provide you with your Personal Data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your Personal Data directly to another data controller where this is technically feasible.
Right to Object
You have a right to object at any time to the processing of your Personal Data where we process your Personal Data on the legal basis of pursuing our legitimate interests.
Right to Object to Automated Decision-Making, including Profiling
You have a right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. We do not carry out same.
11.2 You can exercise any of these rights by submitting a request to privacy@channelmechanics.com
11.3 We will provide you with information on any action taken upon your request in relation to any of these rights without undue delay and within one month of receiving your request. We may extend this up to a further 2 months if necessary, however we will inform you if this arises.
11.4 Raising a Complaint to the Irish Data Protection Commission
You have the right to make a complaint about the way we use your personal data to the Data Protection Commissioner (DPC) at their website www.dataprotection.ie or by post at 21 Fitzwilliam Square S, Dublin 2, D02 RD28
Before you make a complaint to the DPC, we would be grateful if you contacted us first in order to allow us the chance to deal with your complaint first at the contact details at 1.1.
12.1 If we amend this Privacy statement, in whole or part, any changes will be posted on this page and, where appropriate, notified to you by email or when you use CITSS. The new Privacy statement may be displayed on-screen and you may be required to read and accept it to continue your use.
12.2 If at any time we decide to use your Personal Data in a manner significantly different from that stated in this Statement, or otherwise disclosed to you at the time it was collected, we will notify you of same.
13.1 As data controller, we are entitled to use your data in a manner that is compatible with the reasons it was collected in the first instance.
14.1 Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to: privacy@channelmechanics.com or you can write to us at Channel Mechanics Technologies Limited, Block 4, Ballybrit Business Park, Ballybrit, Galway, H91 A4XW.